{"id":90,"date":"2015-06-02T14:56:38","date_gmt":"2015-06-02T14:56:38","guid":{"rendered":"http:\/\/arcofluid.fr\/?page_id=90"},"modified":"2015-08-22T17:04:20","modified_gmt":"2015-08-22T17:04:20","slug":"support","status":"publish","type":"page","link":"https:\/\/arcofluid.fr\/index.php\/support\/","title":{"rendered":"Support &#038; Formation"},"content":{"rendered":"<div id=\"pl-90\"  class=\"panel-layout\" ><div id=\"pg-90-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-90-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-90-0-0-0\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"0\" ><h3 class=\"widget-title\">Conditions d&rsquo;assistance aux utilisateurs<\/h3><div class=\"textwidget\"><h3 style=\"text-align: justify;\"><span class=\"notranslate\">Support utilisateur gratuit<\/span><\/h3>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">Tous les utilisateurs de PHOENICS (ou autre produit d\u00e9riv\u00e9) disposant d'un contrat de maintenance en cours, obtenu au travers d'Arcofluid, ont droit sans co\u00fbt suppl\u00e9mentaire, \u00e0 une assistance utilisateur illimit\u00e9e.<\/span> <span class=\"notranslate\"> Le support est fourni de mani\u00e8re \u00e9quivalente soit par ArcoFluid, soit par CHAM UK.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">L\u2019assistance utilisateur gratuite concerne l\u2019ex\u00e9cution avec succ\u00e8s des modules du code PHOENICS (FLAIR et autres logiciels vendus par ArcoFluid), l'aide \u00e0 la compr\u00e9hension de la documentation, et l'aide \u00e0 r\u00e9soudre les erreurs qui seraient li\u00e9es \u00e0 l'installation de ces logiciels.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\"> Lors d'une demande d\u2019assistance utilisateur, merci d'inclure les informations suivantes:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span class=\"notranslate\"> Le nom de votre organisme et le num\u00e9ro du contrat de\u00a0 Maintenance<br \/><\/span><\/li>\n<li><span class=\"notranslate\"> La version de PHOENICS utilis\u00e9e<\/span><\/li>\n<li><span class=\"notranslate\"> Les d\u00e9tails de la configuration mat\u00e9rielle et du syst\u00e8me d'exploitation<\/span><\/li>\n<li><span class=\"notranslate\"> Toute information qui pourrait nous aider \u00e0 r\u00e9pondre \u00e0 votre demande, comme des croquis du probl\u00e8me, les fichiers de donn\u00e9es Q1, \u00e9ventuellement la programmation ground, et une description du probl\u00e8me rencontr\u00e9 avec le logiciel.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span class=\"notranslate\"> Les utilisateurs qui ont besoin d'aide pour la mise en place de nouveaux mod\u00e8les peuvent souscrire au contrat de maintenance \u00e9tendu.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"notranslate\">\u00a0 Contrat de maintenance \u00e9tendu (payant)<\/span><\/h3>\n<h5 style=\"text-align: justify;\">Notre \u00e9quipe disponible \u00e0 toutes les \u00e9tapes de votre projet :<\/h5>\n<p style=\"text-align: justify;\">Les utilisateurs de PHOENICS peuvent faire appel \u00e0 l\u2019exp\u00e9rience et au savoir-faire de notre \u00e9quipe pour :<\/p>\n<ul>\n<li>D\u00e9finir l\u2019approche ad\u00e9quate de mod\u00e9lisation d\u2019un processus physique particulier ou d\u2019une configuration donn\u00e9e<\/li>\n<li>Utiliser d\u2019une mani\u00e8re optimale les fonctionnalit\u00e9s disponibles dans PHOENICS<\/li>\n<li>Mettre en \u0153uvre une partie ou la totalit\u00e9 du projet de mod\u00e9lisation<br \/>Ces prestations n\u00e9cessitent l\u2019\u00e9tude approfondie de vos besoins et sont r\u00e9alis\u00e9es sur cahier de charges. Un devis est \u00e9tabli par ARCOFLUID avant leur fourniture.\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><div id=\"pgc-90-0-1\"  class=\"panel-grid-cell\" ><div id=\"panel-90-0-1-0\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"1\" ><h3 class=\"widget-title\">Formation<\/h3><div class=\"textwidget\"><p style=\"text-align: center;\"><span class=\"notranslate\">Nous offrons des programmes de formation (d\u00e9butants et exp\u00e9riment\u00e9s) des logiciels vendus par ArcoFluid.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"fasc-button fasc-size-large fasc-type-flat fasc-rounded-medium\" style=\"background-color: #f7390a; color: #ffffff;\" href=\"http:\/\/arcofluid.fr\/wp-content\/uploads\/2015\/06\/Training_Program.pdf\" target=\"_blank\" data-fasc-style=\"background-color:#f7390a;color:#ffffff;\">Exemple du contenu de la formation de prise en main du logiciel PHOENICS<\/a><\/p>\n<p style=\"text-align: center;\"><span class=\"notranslate\">Des sessions de formation sont propos\u00e9es:<\/span><\/p>\n<ol style=\"text-align: center;\" type=\"1\">\n<li><span class=\"notranslate\">\u00a0 A notre bureau de M\u00e9rignac<br \/><\/span><\/li>\n<li>Au bureau de CHAM \u00e0 Wimbledon (UK)<\/li>\n<li><span class=\"notranslate\"> Sur site<\/span><\/li>\n<li><span class=\"notranslate\"> Par internet.<\/span><\/li>\n<\/ol>\n<p style=\"text-align: center;\"><span class=\"notranslate\"> Pour plus d'informations sur l'inscription \u00e0 la formation, merci de contacter:<\/span> <a href=\"mailto:support@arcofluid.fr\">support@arcofluid.fr<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support utilisateur gratuitTous les utilisateurs de PHOENICS (ou autre produit d\u00e9riv\u00e9) disposant d&rsquo;un contrat de maintenance en cours, obtenu au travers d&rsquo;Arcofluid, ont droit sans co\u00fbt suppl\u00e9mentaire, \u00e0 une assistance utilisateur illimit\u00e9e. Le support est fourni de mani\u00e8re \u00e9quivalente soit par ArcoFluid, soit par CHAM UK.L\u2019assistance utilisateur gratuite concerne l\u2019ex\u00e9cution avec succ\u00e8s des modules du [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"home-panels.php","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry","post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Phoenics\/FLAIR support &amp; Formation - Arcofluid<\/title>\n<meta name=\"description\" content=\"Support gratuit pour les utilisateurs PHOENICS. Programme de formation. Maintenance \u00e9tendue. Cours de formation sp\u00e9ciaux. 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